State Farm® Insurance Agent Justin Shelby
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Savannah Walker
April 16, 2026
"Great service! I just got set with new insurance and the agent who helped me explained everything very well and was really helpful and friendly"
Gage Pohl
April 14, 2026
"Super nice service! I had an easy time updating new information, and got help with anything I needed to know."
"Thanks Gage! We try to make updating your policies and information as easy as possible! We appreciate you!"
Donna Davis
April 10, 2026
"My husband inadvertently answered a call after inquiring online re: insurance quotes & that was the best decision EVER! Ashley was not only personable, helpful & professional that we made the decision right then to change to State Farm Insurance. We are beyond ecstatic at the savings, but there's someone we can reach out to for questions!! THANKS SO MUCH!!!!"
Dana Pelate
April 7, 2026
"We have really enjoyed working with Erica. She is TOP NOTCH! Very personable and answered all our questions without all the insurance Mumbo Jumbo. We've recommended her to several people. We look forward to working with her in the future. She always gives a call back at appropriate times as well! Go see her you wont be disappointed!"
Ladonna York
April 7, 2026
"Erica has probably been the best insurance professional I've ever had the pleasure of speaking to! The amount of money she helped me save is astronomical! I couldn't have asked for a better representative! Thanks a bunch Erica!!"
Stacy Parsons
April 6, 2026
"Lacey was very helpful when I came in to update my vehicle information."
Michelle Henderson
April 6, 2026
"Lacey was very helpful. She responded to my email and followed up with a phone call. She was very friendly and able to answer all of my questions. It's nice to work with friendly people who I can contact however works best for my busy schedule. Thank you State Farm!"
Melody Bishop
April 1, 2026
"Lacey is very helpful and kind any time I have a question she's more than happy to help"
"Thanks Melody! I’m glad Lacey and the team are taking good care of you!! We appreciate you! "
Bailey Menz
March 12, 2026
"My agent Lacey is so amazing, I wouldn’t trade her for the world! She is so tremendously helpful and kind, she feels more like a close friend than an insurance agent! Would recommend her to anyone and everyone. :)"
"Wow, thanks for the awesome review about Lacey! We try to treat all of our customers as friends and family! "
Reba McCulley
March 10, 2026
"Have only spoken on the phone but I have been getting nothing but positivity and patience from Erica.. She is making our transition and added home owners insurance extremely easy for me to understand and that is very , very important... was excited when we found out that we knew her and had worked with her in the past and it is nice to work with a familiar person...."
"Thanks for the great review, Reba! Erica does do an amazing job for our customers! "
Lexi Green
March 2, 2026
"Erica is an amazing agent, she was very friendly and professional. 11/10 recommend her!"
"Thanks Lexi! Erica and the team do an excellent job for our customers! We appreciate you and your business! "
Travis Dawe
February 24, 2026
"Thank you Lacey for the great help in getting the information I needed for billing and the guidance for upcoming changes and the information for that new policy. Pleasant to speak with and so very helpful."
"Thanks Travis! Lacey does a great job of taking care of our customers! We appreciate you trusting us with your insurance needs! "
BreAnna Thompson
February 18, 2026
"Lacey is amazing to work with and very helpful to me no matter the question or problem I had and went above and beyond to help me. She made it very easy to understand all the things going on with my insurance and explained everything to me. She also takes the time to talk and make sure I understand what is going on and keeping me informed on price changes and why. Love love her ❤️"
"Thank you so much for taking the time to share your experience with our agency and for recognizing Shannon for her efforts to provide you with the customer care that you deserve, BreAnna! We are honored to have earned your business and trust. Never hesitate to reach out to us with any of your insurance questions or needs. We are here to help protect you and bring you peace of mind!"
Carolyn Danahy
February 17, 2026
"Lacey is always so helpful and sweet! She does a great job!"
"I’m so glad Ashley and the team made your experience so great! We are always here to help in anyway possible!"
Linda Fields
February 5, 2026
"Lacie, was very helpful. I do not like change, but she made it very comfortable for me, helped me understand what was best for me. Thank you Lacie."
"Thanks for the kind words and trusting us to help you with changing over your insurance. We appreciate you! "
Timothy Schmidt
February 2, 2026
"Erica S Lee is great... Awsome to work with..A+++"
"Thank you!! We appreciate your trust and support!"
Noah Lee
February 2, 2026
"Erica was able to save me over $160 per month on Auto insurance. She is friendly and always has your best interest at heart. She also got me a health policy so that if i end up admitted into the hospital i will receive $3500 to cover my deductible! I highly recommend you see her and save yourself hassle and money!"
"Thanks Noah! I’m glad Erica was able to help you save money and get all your insurance needs taken care of! "
Brent
January 29, 2026
"Lacey got me set up with auto insurance and will be adding life insurance to my plan in the near future. Got 2 vehicles covered for the price of one anywhere else. Lacey is a life saver"
"Thanks for trusting Lacey and our agency for all your insurance needs! Life insurance is so important, I’m so glad you are getting that taken care of! "
Deborah Counts
January 27, 2026
"Lacy, who works for Justin Shelby at State Farm Insurance just called to let me know my premium is being reduced. She was very professional and we had a fun chat."
"Thanks Deborah! We appreciate you trusting us with your insurance needs! "
Joyann Dodge
January 22, 2026
"Lacy is always very polite . Kind and professional. She works with you and takes time to listen."
"Thanks, Joyann! I’m glad Lacey takes such great care of you. We appreciate you trusting us with all your insurance needs! "
Netanya Sweat
January 15, 2026
"I had requested a quote for home and auto insurance and received a call from Erica the very next day. She was super friendly and very patient with me while I searched for all necessary info she needed. They beat my current rates drastically. I recommend anyone looking for insurance to get a hold of Erica for any insurance needs!"
"Welcome to the State Farm family, Netanya! We appreciate you reaching out and working with Erica! "
Home sweet home
January 15, 2026
"Great job getting a coverage in a timely matter during my relocation,and at a good rate! For my Ford!!!!"
"Welcome to the agency David! We appreciate you trusting us with your insurance needs! Let me know if I can help in anyway! "
Stephanie Beahler
January 15, 2026
"Ericka went above and beyond to make sure my kids have life insurance. Due to the amount of accidents in the area the employees stayed late to ensure their customers were insured. I'm glad to have an insurance company that cares that much for their customers. I definitely recommend Justin Shelby State farm to people I know. :)"
"Thanks Stephanie! We appreciate you trusting us with your life insurance needs! It’s so important to protect your family with life insurance!! "
Lisa Harper
January 14, 2026
"Lacey from the west plains office has been such a great help to me with any insurance need I’ve had. She always goes above and beyond to help with the utmost of professionalism and efficiency. I’ve been with State Farm for over 30 years and they have consistently given me better coverage and rates all these years."
"Lisa, we appreciate the kind words! We really appreciate your loyalty and business over the last 30 years! "
Brandy PureRomance
January 12, 2026
"Telisha is phenomenal had my insurance quoted and ready to go right away"
"Thanks Brandy!! We appreciate you trusting us with your insurance needs!"