State Farm® Insurance Agent Justin Shelby

"Lacey was very patient, thorough, and helpful to step through and explain all the details of the policies we were shopping for. The office itself is very welcoming - I was immediately offered coffee or water when I came in and some chips were available in the lobby."

"Erica helped me switch over providers in a matter of minutes. Cutting my bill literally in half."

"Always helpful"

"Always easy to deal with even if it’s as simple as adding a new vehicle to my policy. Ashley and the team at the West Plains location always has me taken care of."

"My insurance agent Lacey is phenomenal. She always goes above and beyond to help me with any questions or concerns"

"Lacey is always extremely helpful and sweet when I speak to her. She answers any question I have and always makes me feel welcome!"

"Lacey at Justin Shelby is amazing. Lacey is always very helpful and a breath of sunshine. Lacey is why I stay with statefarm I broke my ankle and Lacey called just to check in on me I love statefarm because of that small town feeling you get when you call or walk in the front door always greeted with a smile and a genuine how are you thank you statefarm but most of all thank you Lacey for all you do!"

"Lacey, is a sweetheart. They really do go above and beyond to try and help. I highly recommend."

"Lacey is very sweet and kind. Called to remind me of my payment and she is always so pleasant."

"Great home policy and premiums. Ashley Falkner was very helpful in getting a comparison and placing the policies. She took great care of our insurance needs."

"I recently had the pleasure of working with Ashley with Justin Shelby State Farm insurance agency. She made the insurance process a lot easier than I was expecting. She was very friendly, knowledgeable, and ready to answer all questions, and I had a lot. I highly recommend her to anyone looking for an insurance agent that puts customers first. Patty S."

"Very friendly and helpful."

"Ashley was very good explained everything and made it easy to get my insurance going would recommend to everone"

"Ashley was great!!"

"Lacey helped me through my claim and made the process much easier. She is very kind and extremely helpful. Thank you for the great experience during what could be a stressful situation!"

"I called Ashley asking for help in resolving a matter. She was very sweet and helpful and got everything taken care of quickly!"

"We needed a notary public for a couple forms. Telisha Linscott was the notary who helped us and Jennifer and Heather signed as witnesses. We were so impressed with how friendly and welcoming everyone was. We've been with another insurance company for well over 30 years but their friendliness made us consider changing!!"

"Great customer service from Ashley"

"Very friendly staff! Lacey is so kind and caring 💗"

"Lacey with state farm was great!!! She called me back before their office opened up for business, took charge of the situation, called the rental car company and the other party’s insurance to make sure they were doing things right…she cares and took a big load of stress of our chest…thank you! Highly recommend!!!"

"Friendly and amazing experience."

"Thank you for your involvement in the community."

"We were victims of a hit and run accident in early December. Our insurance staff at Justin Shelby's office is amazing! Thanks Lacey for all your help. And Ashley for all her help with our usual business"

"Very helpful and polite. When I had a claim last year they responded rite away."

"Everyone @ State Farm has been most helpful making sure my family is protected. Any time we've had a claim they've responded quickly & with good, fair results."