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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Lexi Green

March 2, 2026

5  out of  5
rating by Lexi Green
"Erica is an amazing agent, she was very friendly and professional. 11/10 recommend her!"
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Travis Dawe

February 24, 2026

5  out of  5
rating by Travis Dawe
"Thank you Lacey for the great help in getting the information I needed for billing and the guidance for upcoming changes and the information for that new policy. Pleasant to speak with and so very helpful."
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Carolyn Danahy

February 17, 2026

5  out of  5
rating by Carolyn Danahy
"Lacey is always so helpful and sweet! She does a great job!"
We responded:
"I’m so glad Ashley and the team made your experience so great! We are always here to help in anyway possible!"
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Linda Fields

February 5, 2026

5  out of  5
rating by Linda Fields
"Lacie, was very helpful. I do not like change, but she made it very comfortable for me, helped me understand what was best for me. Thank you Lacie."
We responded:
"Thanks for the kind words and trusting us to help you with changing over your insurance. We appreciate you! "
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Timothy Schmidt

February 2, 2026

5  out of  5
rating by Timothy Schmidt
"Erica S Lee is great... Awsome to work with..A+++"
We responded:
"Thank you!! We appreciate your trust and support!"
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Noah Lee

February 2, 2026

5  out of  5
rating by Noah Lee
"Erica was able to save me over $160 per month on Auto insurance. She is friendly and always has your best interest at heart. She also got me a health policy so that if i end up admitted into the hospital i will receive $3500 to cover my deductible! I highly recommend you see her and save yourself hassle and money!"
We responded:
"Thanks Noah! I’m glad Erica was able to help you save money and get all your insurance needs taken care of! "
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Brent

January 29, 2026

5  out of  5
rating by Brent
"Lacey got me set up with auto insurance and will be adding life insurance to my plan in the near future. Got 2 vehicles covered for the price of one anywhere else. Lacey is a life saver"
We responded:
"Thanks for trusting Lacey and our agency for all your insurance needs! Life insurance is so important, I’m so glad you are getting that taken care of! "
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Deborah Counts

January 27, 2026

5  out of  5
rating by Deborah Counts
"Lacy, who works for Justin Shelby at State Farm Insurance just called to let me know my premium is being reduced. She was very professional and we had a fun chat."
We responded:
"Thanks Deborah! We appreciate you trusting us with your insurance needs! "
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Joyann Dodge

January 22, 2026

5  out of  5
rating by Joyann Dodge
"Lacy is always very polite . Kind and professional. She works with you and takes time to listen."
We responded:
"Thanks, Joyann! I’m glad Lacey takes such great care of you. We appreciate you trusting us with all your insurance needs! "
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Netanya Sweat

January 15, 2026

5  out of  5
rating by Netanya Sweat
"I had requested a quote for home and auto insurance and received a call from Erica the very next day. She was super friendly and very patient with me while I searched for all necessary info she needed. They beat my current rates drastically. I recommend anyone looking for insurance to get a hold of Erica for any insurance needs!"
We responded:
"Welcome to the State Farm family, Netanya! We appreciate you reaching out and working with Erica! "
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Home sweet home

January 15, 2026

5  out of  5
rating by Home sweet home
"Great job getting a coverage in a timely matter during my relocation,and at a good rate! For my Ford!!!!"
We responded:
"Welcome to the agency David! We appreciate you trusting us with your insurance needs! Let me know if I can help in anyway! "
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Stephanie Beahler

January 15, 2026

5  out of  5
rating by Stephanie Beahler
"Ericka went above and beyond to make sure my kids have life insurance. Due to the amount of accidents in the area the employees stayed late to ensure their customers were insured. I'm glad to have an insurance company that cares that much for their customers. I definitely recommend Justin Shelby State farm to people I know. :)"
We responded:
"Thanks Stephanie! We appreciate you trusting us with your life insurance needs! It’s so important to protect your family with life insurance!! "
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Lisa Harper

January 14, 2026

5  out of  5
rating by Lisa Harper
"Lacey from the west plains office has been such a great help to me with any insurance need I’ve had. She always goes above and beyond to help with the utmost of professionalism and efficiency. I’ve been with State Farm for over 30 years and they have consistently given me better coverage and rates all these years."
We responded:
"Lisa, we appreciate the kind words! We really appreciate your loyalty and business over the last 30 years! "
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Brandy PureRomance

January 12, 2026

5  out of  5
rating by Brandy PureRomance
"Telisha is phenomenal had my insurance quoted and ready to go right away"
We responded:
"Thanks Brandy!! We appreciate you trusting us with your insurance needs!"
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Daniel Newcomb

January 9, 2026

5  out of  5
rating by Daniel Newcomb
"Justin Shelby State Farm is top notch. His entire staff is great, especially Lacey and Karen. I've always had great interactions with them."
We responded:
"Daniel, please let us know how we can earn that extra star! Your feedback is very important to us. - Justin"
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Michelle Mattsfield

January 8, 2026

5  out of  5
rating by Michelle Mattsfield
"Lacey is always amazing to work with when you have a question or taking care of your account. She goes above and beyond."
We responded:
"Thanks Michelle! We appreciate your business and trust!"
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Dillon Harper

January 7, 2026

5  out of  5
rating by Dillon Harper
"Lacey helped me and is the best! Thanks a bunch"
We responded:
"Thanks Dillon! We think Lacey is pretty great too! "
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Hollie Smith

January 5, 2026

5  out of  5
rating by Hollie Smith
"We’ve been with Justin Shelby for 8+ years and have had all great experiences! Today I spoke with Telisha and she was very helpful with great customer service. 🤩"
We responded:
"Thanks Hollie! We appreciate you and your loyalty!"
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Diana Wells

December 19, 2025

5  out of  5
rating by Diana Wells
"Erica Lee always goes above and beyond to help me and family. She has amazing communication skills explains everything to me thoroughly. I appreciate her so much. She always gets me the most coverage for the lowest price."
We responded:
"Thanks Diana! We appreciate you trusting us with your insurance needs!"
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Louis Colaiannia

December 17, 2025

5  out of  5
rating by Louis Colaiannia
"Lacey is the best! She is very knowledgeable and friendly. Just the best!!"
We responded:
"Thanks for the great 5 Star review, Louis! Lacey does an amazing job helping our customers! "
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Tracy Deal

December 5, 2025

5  out of  5
rating by Tracy Deal
"Lacey was very friendly and helpful."
We responded:
"Thanks for the 5 Star review! We appreciate you and glad Lacey was able to take care of your needs! "
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Emily Scarbrough

November 26, 2025

5  out of  5
rating by Emily Scarbrough
"Erica was the BEST! She made everything so quick and easy. It was a very pleasant experience!"
We responded:
"Thanks Emily! I’m glad Erica was able to take care of your insurance needs quickly! "
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Maryann Pennington

November 23, 2025

5  out of  5
rating by Maryann Pennington
"Erica was so helpful with our insurance needs. She went above and beyond for us. She answered so many questions and helped me to see we were very under insured on our house and helped us to save a bunch on our auto premiums. She was great!"
We responded:
"Thanks Maryann! I’m so glad Erica was able to help you with all your insurance needs! We appreciate you!"
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Kyle Tillman

November 22, 2025

5  out of  5
rating by Kyle Tillman
"Excellent to work with! Explained things well and helped us get the most coverage at the lowest price!"
We responded:
"Thanks Kyle! We appreciate you! "
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susie miller

November 19, 2025

5  out of  5
rating by susie miller
"Erica and Lacey are wonderful always a great help!"
We responded:
"We appreciate you Susie! Thanks for the kind words and 5 Star review! "