State Farm® Insurance Agent Justin Shelby
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Lexi Green
March 2, 2026
"Erica is an amazing agent, she was very friendly and professional. 11/10 recommend her!"
Travis Dawe
February 24, 2026
"Thank you Lacey for the great help in getting the information I needed for billing and the guidance for upcoming changes and the information for that new policy. Pleasant to speak with and so very helpful."
Carolyn Danahy
February 17, 2026
"Lacey is always so helpful and sweet! She does a great job!"
"I’m so glad Ashley and the team made your experience so great! We are always here to help in anyway possible!"
Linda Fields
February 5, 2026
"Lacie, was very helpful. I do not like change, but she made it very comfortable for me, helped me understand what was best for me. Thank you Lacie."
"Thanks for the kind words and trusting us to help you with changing over your insurance. We appreciate you! "
Timothy Schmidt
February 2, 2026
"Erica S Lee is great... Awsome to work with..A+++"
"Thank you!! We appreciate your trust and support!"
Noah Lee
February 2, 2026
"Erica was able to save me over $160 per month on Auto insurance. She is friendly and always has your best interest at heart. She also got me a health policy so that if i end up admitted into the hospital i will receive $3500 to cover my deductible! I highly recommend you see her and save yourself hassle and money!"
"Thanks Noah! I’m glad Erica was able to help you save money and get all your insurance needs taken care of! "
Brent
January 29, 2026
"Lacey got me set up with auto insurance and will be adding life insurance to my plan in the near future. Got 2 vehicles covered for the price of one anywhere else. Lacey is a life saver"
"Thanks for trusting Lacey and our agency for all your insurance needs! Life insurance is so important, I’m so glad you are getting that taken care of! "
Deborah Counts
January 27, 2026
"Lacy, who works for Justin Shelby at State Farm Insurance just called to let me know my premium is being reduced. She was very professional and we had a fun chat."
"Thanks Deborah! We appreciate you trusting us with your insurance needs! "
Joyann Dodge
January 22, 2026
"Lacy is always very polite . Kind and professional. She works with you and takes time to listen."
"Thanks, Joyann! I’m glad Lacey takes such great care of you. We appreciate you trusting us with all your insurance needs! "
Netanya Sweat
January 15, 2026
"I had requested a quote for home and auto insurance and received a call from Erica the very next day. She was super friendly and very patient with me while I searched for all necessary info she needed. They beat my current rates drastically. I recommend anyone looking for insurance to get a hold of Erica for any insurance needs!"
"Welcome to the State Farm family, Netanya! We appreciate you reaching out and working with Erica! "
Home sweet home
January 15, 2026
"Great job getting a coverage in a timely matter during my relocation,and at a good rate! For my Ford!!!!"
"Welcome to the agency David! We appreciate you trusting us with your insurance needs! Let me know if I can help in anyway! "
Stephanie Beahler
January 15, 2026
"Ericka went above and beyond to make sure my kids have life insurance. Due to the amount of accidents in the area the employees stayed late to ensure their customers were insured. I'm glad to have an insurance company that cares that much for their customers. I definitely recommend Justin Shelby State farm to people I know. :)"
"Thanks Stephanie! We appreciate you trusting us with your life insurance needs! It’s so important to protect your family with life insurance!! "
Lisa Harper
January 14, 2026
"Lacey from the west plains office has been such a great help to me with any insurance need I’ve had. She always goes above and beyond to help with the utmost of professionalism and efficiency. I’ve been with State Farm for over 30 years and they have consistently given me better coverage and rates all these years."
"Lisa, we appreciate the kind words! We really appreciate your loyalty and business over the last 30 years! "
Brandy PureRomance
January 12, 2026
"Telisha is phenomenal had my insurance quoted and ready to go right away"
"Thanks Brandy!! We appreciate you trusting us with your insurance needs!"
Daniel Newcomb
January 9, 2026
"Justin Shelby State Farm is top notch. His entire staff is great, especially Lacey and Karen. I've always had great interactions with them."
"Daniel, please let us know how we can earn that extra star! Your feedback is very important to us. - Justin"
Michelle Mattsfield
January 8, 2026
"Lacey is always amazing to work with when you have a question or taking care of your account. She goes above and beyond."
"Thanks Michelle! We appreciate your business and trust!"
Dillon Harper
January 7, 2026
"Lacey helped me and is the best! Thanks a bunch"
"Thanks Dillon! We think Lacey is pretty great too! "
Hollie Smith
January 5, 2026
"We’ve been with Justin Shelby for 8+ years and have had all great experiences! Today I spoke with Telisha and she was very helpful with great customer service. 🤩"
"Thanks Hollie! We appreciate you and your loyalty!"
Diana Wells
December 19, 2025
"Erica Lee always goes above and beyond to help me and family. She has amazing communication skills explains everything to me thoroughly. I appreciate her so much. She always gets me the most coverage for the lowest price."
"Thanks Diana! We appreciate you trusting us with your insurance needs!"
Louis Colaiannia
December 17, 2025
"Lacey is the best! She is very knowledgeable and friendly. Just the best!!"
"Thanks for the great 5 Star review, Louis! Lacey does an amazing job helping our customers! "
Tracy Deal
December 5, 2025
"Lacey was very friendly and helpful."
"Thanks for the 5 Star review! We appreciate you and glad Lacey was able to take care of your needs! "
Emily Scarbrough
November 26, 2025
"Erica was the BEST! She made everything so quick and easy. It was a very pleasant experience!"
"Thanks Emily! I’m glad Erica was able to take care of your insurance needs quickly! "
Maryann Pennington
November 23, 2025
"Erica was so helpful with our insurance needs. She went above and beyond for us. She answered so many questions and helped me to see we were very under insured on our house and helped us to save a bunch on our auto premiums. She was great!"
"Thanks Maryann! I’m so glad Erica was able to help you with all your insurance needs! We appreciate you!"
Kyle Tillman
November 22, 2025
"Excellent to work with! Explained things well and helped us get the most coverage at the lowest price!"
"Thanks Kyle! We appreciate you! "
susie miller
November 19, 2025
"Erica and Lacey are wonderful always a great help!"
"We appreciate you Susie! Thanks for the kind words and 5 Star review! "